5E Samsung Washer Error Code

Also shown as: 5C, ND

DIY

No drain error.

What does 5E mean?

Water is not draining from the washer at the correct speed (or at all).

Common causes

The manufacturer support page points to these conditions for this code:

  • A blocked or dirty filter
  • A kinked, bent, or pinched hose
  • A blocked, kinked, or incorrectly installed drain hose or standpipe
  • Debris or a blockage in the water path

What to check first

  1. Use the emergency drain hose to drain excess water from the drum;
  2. clean the drain pump filter;
  3. check the drain hose and waste connection for kinks and blockages;
  4. make sure the outlet drain hose is at least 60 cm high and is not clogged, and that it is straightened all the way to the drain system.

Safety

  • Unplug the appliance before opening the filter, pump cover, or drain area, and expect water to come out.
  • Unplug the appliance before draining water, and keep the water away from the power supply.

When to call a professional

If the washer still does not drain during a test cycle, request service.

Official source

This explanation follows the manufacturer support page: Samsung washing machine information and error codes.

If you see water on the floor, smell burning, or the official page says to call service, stop and contact the manufacturer or a qualified technician.